The PRNews Digital Awards program recognizes the most innovative and industry-altering digital communicators and campaigns. This year, the Maximus New York State of Health (NYSOH) Mobile Upload app received first place in the Mobile App category. Mobomo has been a partner to Maximus for product design and development for the last three years and now have won back-to-back PRNews awards – also winning the 2019 PRNEWS Digital Award for the Healthy Louisiana Mobile App.
ABOUT THE APP
In partnership with Mobomo, Maximus launched the NYSOH Mobile Upload app in October 2019 which streamlines the health insurance program eligibility process, significantly reduces intake and processing time and enables New Yorkers to access insurance benefits sooner. The app allows New Yorkers to take pictures of and securely upload the required documentation needed to finalize their health insurance program eligibility determination. The functionality of the app helps consumers identify the documents they must submit by choosing from a list, capture the best possible photo by using edge detection and auto capture functionality and securely upload personal information.
Prior to the NYSOH Mobile Upload app, consumers who were applying for insurance coverage through the NYSOH Marketplace needed to submit supporting documentation by mail, fax, or computer upload. The process was time-consuming, inconvenient and caused delays in beneficiaries receiving insurance coverage. By eliminating the need documents through the mail, and instead, consumers can send documents directly into a secure system, with greater confidence that their information is being handled appropriately. The new app now allows faster access to the most vital health insurance programs.
NYSOH Mobile Upload has seen incredible user adoption success. In the first 90 days after the app launch, submissions via NYSOH Mobile Upload surpassed fax to become the second leading channel for document submissions to Maximus, and in April 2020 the app surpassed mail submissions to become the leading channel for consumers to upload relevant materials. In addition, the NYSOH Mobile Upload App currently has a 4.8 out of 5 rating on the iOS and Google Play app stores.
Prior to NYSOH Mobile Upload, consumers applying for insurance coverage through the New York State of Health Marketplace needed to submit supporting documentation by mail, fax, or computer upload. The process was time consuming and often caused unnecessary delays in consumers receiving insurance coverage. By eliminating the need for submitting documents through the mail, consumers can now send documents directly into a secure system, with greater confidence that their information is being handled appropriately. The new app now allows faster access to the most vital health insurance programs.
“Maximus continues to be recognized as a digital innovator in supporting our state clients’ efforts to improve the customer journey when applying and accessing state benefits programs,” said Bruce Caswell, President and CEO of Maximus. “This award puts a spotlight on the real achievement of building technology that enhances the consumer experience and helps ensure Medicaid beneficiaries receive vital health coverage efficiently and expeditiously.”
ABOUT MOBOMO
Mobomo is a world-class developer of high-performance applications and websites which we carefully craft to fit the needs of government agencies. We work hand-in-hand with our clients to deliver mobile, web, and cloud solutions using advanced DevOps techniques, which we integrate with our proven Agile software development methodology. For more information, visit mobomo.com.
To reach out with any media or partnership questions, please contact Ryan McNey.
