At a glance.
- 6-week focused UX engagement
- 38 UX findings documented and evaluated
- 5 critical-severity findings identified
- 12 findings addressed through immediate design work
- 4 design workstreams completed
- 6+ platform surfaces audited for accessibility
- 3-phase roadmap created to guide continued improvement
When users can’t find it, value gets lost.
ECRI Studio brings data, resources, and decision-support capabilities together for healthcare professionals with very different roles and needs. But as the platform approached broader rollout, early research revealed a foundational problem: users could not always find, understand, or confidently navigate the experience.
Mobomo's assessment uncovered three interconnected areas of friction. Navigation made it difficult for users to orient themselves or predict where information lived. Search, the natural fallback when navigation failed, did not consistently surface known content. Accessibility issues, including contrast failures across navigation, content pages, and form elements, introduced additional usability barriers and WCAG 2.1 AA compliance concerns.
The challenge was bigger than polishing an interface. ECRI needed to strengthen user confidence before rollout while distinguishing the changes that mattered immediately from enhancements that could evolve with the platform over time.
Evidence into action.
Mobomo combined user research with rapid design execution to turn ECRI Studio’s usability challenges into a focused improvement strategy. Through stakeholder interviews, user sessions, heuristic evaluation, platform walkthroughs, and analysis of existing feedback, we identified and prioritized the issues most likely to affect migration readiness and user confidence. Those insights guided immediate design improvements while giving ECRI a roadmap for continued platform evolution.
Research grounded in real users
Meaningful progress in mental health
Prioritized UX roadmap
Accessible and convenient solutions
High-impact design execution
Rethink requirements, redefine impact
Accessibility remediation
Made to deliver
A clearer path forward.
In six weeks, Mobomo helped ECRI turn 38 documented UX findings into a prioritized improvement strategy and actionable design direction for ECRI Studio. Twelve findings were addressed through immediate design work across four core workstreams, while the remaining recommendations were organized into a phased roadmap that gives ECRI’s product and engineering teams a clear path for continued improvement.
Stronger navigation
A clearer hierarchy, persistent orientation cues, and more predictable interaction patterns make it easier for users to understand where they are and move through ECRI Studio with confidence.
Better discoverability
Restructured content pages, improved resource presentation, and a more purposeful homepage create stronger pathways to the information and tools users need, reducing reliance on search as the primary means of finding content.
Roadmap for growth
ECRI gained more than immediate design improvements. The prioritized roadmap separates immediate, near-term, and future opportunities, giving the organization an evidence-based framework for evolving ECRI Studio as capabilities and user needs continue to expand.
Great healthcare technology doesn't just deliver information. It helps people find what matters, understand it, and act with confidence.
How far can we move you?
When the stakes are high, you need a team built to move mountains.
We bring strategy, design, and engineering together to transform complex challenges into modernized systems, streamlined workflows, and digital experiences that perform in the real world. If you’re ready to move from ideas to impact, we’re ready to build with you.